
Laura Marano
Isabella "Izzy"

Isabella runs her own salon and isn’t afraid to speak her mind, while Prince Thomas runs his own country and is about to marry for duty rather than love. When Izzy and her fellow stylists get the opportunity of a lifetime to do the hair for the royal wedding, she and Prince Thomas learn that taking control of their own destiny requires following their hearts.
I’ll admit it: I went into The Royal Treatment expecting a fluffy, forgettable Netflix rom-com, the kind that arrives with a whisper and vanishes by morning. And for the first twenty minutes, that’s exactly what it delivers. Laura Marano’s Izzy, a sharp-tongued New York hairstylist, bickers with her staff in a cramped salon, rolling her eyes at the idea of working a royal wedding.
Mena Massoud’s Prince Thomas, meanwhile, drifts through his palace like a mannequin in a gilded cage, reciting lines about duty with all the enthusiasm of a sleepwalker. The setup is as predictable as the genre itself: two people from opposite worlds will collide, trade barbs, and—after a montage of slow-motion hair flips and lingering glances—fall in love. The only question is how many clichés we’ll have to endure before the credits roll.
But then something unexpected happens. The film starts to listen.

It’s not that The Royal Treatment reinvents the romantic comedy. Far from it. The plot beats are as familiar as the scent of hairspray in Izzy’s salon: the meet-cute (a spilled latte, naturally), the culture-clash comedy (Izzy calls out the palace’s absurd rules; Thomas is scandalized by her bluntness), the obligatory makeover scene (where Izzy, of course, doesn’t need one).
What’s surprising is how the film earns these moments—not by subverting them, but by treating them with a kind of quiet sincerity. When Izzy tells Thomas, “You don’t get to decide what’s best for everyone just because you were born into a crown,” it’s not a zinger delivered for laughs. It’s a gut punch, the kind that lingers because you realize she’s not just talking to him.
She’s talking to the audience, too.
This is where Rick Jacobson’s direction shines, or at least glows. Jacobson, whose resume leans heavily toward TV movies and lighthearted fare (Xena: Warrior Princess, Hercules: The Legendary Journeys), doesn’t try to force The Royal Treatment into something it’s not. There are no sweeping camera moves, no visual flourishes that scream “prestige.” Instead, the film relies on something far riskier: stillness.
"A lighthearted but forgettable romantic comedy with charming leads and little else to stand out."
Viewers appreciate the chemistry between Laura Marano and Mena Massoud, which adds a spark to the predictable romantic comedy formula. latestnetflix.com's read is that however, the thin plot, lackluster supporting characters, and overall lack of originality leave many feeling underwhelmed, with some calling it a missed opportunity for a more engaging story.
Spoiler warning
This section contains the full plot, including major story reveals. Overview above stays spoiler-free.
Netflix’s 2022 rom-com The Royal Treatment promised a modern fairytale, pairing Austin & Ally star Laura Marano with Aladdin’s Mena Massoud in a story of opposites attracting—literally. Set against the backdrop of a lavish New Zealand palace and a working-class Manhattan salon, the film leaned into classic tropes: a prince with a stick up his royal rear, a stylist with a heart of gold, and a meet-cute that involved a very public haircut gone wrong. latestnetflix.com's view is that but beyond the scripted sparks, the cast and crew delivered enough behind-the-scenes charm to keep fans buzzing.
Marano, who played salon owner Izzy, and Massoud, as Prince Thomas, carried the film’s central romance, and their off-screen rapport was a selling point. In interviews, Marano gushed about Massoud’s energy, calling him "one of the most genuine, kind people" she’d worked with . The pair’s playful dynamic extended to social media, where they shared BTS clips of rehearsals and jokingly debated who had the better hair (spoiler: Izzy’s salon wins) .
Supporting players added depth to the royal court. Chelsie Preston Crayford (Wellington Paranormal) played Izzy’s quick-witted best friend, Lauren, while Shortland Street alum Teuila Blakely brought regal gravitas as the queen. Grace Bentley-Tsibuah, Cameron Rhodes, and Sonia Gray rounded out the ensemble, though their roles were largely confined to palace intrigue and comic relief .
The Royal Treatment shot primarily in Auckland, New Zealand, with the production transforming the city’s historic Highwic House into the fictional Lavania Palace . Marano revealed that the cast had to adapt to the grandeur of their surroundings, joking that she "felt like a fraud" walking through the opulent halls in her character’s casual salon attire . The contrast between Izzy’s no-nonsense New York vibe and the palace’s old-world elegance became a visual shorthand for the film’s central conflict.
Weather posed a challenge, with Auckland’s unpredictable rain delaying outdoor scenes. Massoud later admitted that the cast spent more time "drying off between takes than actually filming," but the delays didn’t dampen morale . If anything, the forced downtime gave the actors more time to bond—Marano and Massoud were often spotted goofing off between setups, with the latter even attempting (and failing) to teach the former how to waltz .
Despite the on-set chemistry, The Royal Treatment landed with a thud for some critics. Reviews called it "predictable" and "light on surprises," with SensCritique giving it a lukewarm 3.8/10 . Audiences were kinder, though, praising the leads’ performances and the film’s breezy, 96-minute runtime .
One standout moment? The trailer’s reveal of Massoud in full royal regalia, complete with a crown that Marano later joked "looked heavier than it was" . The film’s marketing leaned hard into the fish-out-of-water premise, with Netflix promoting it as a "perfect Valentine’s Day watch" for fans of The Princess Switch and A Christmas Prince .
Since The Royal Treatment, Marano has pivoted to music, teasing a new single that samples Whitney Houston . Massoud, meanwhile, has stayed in the fantasy lane, voicing characters in Wish Dragon and The Legend of Hanuman. As for a sequel? Neither star has confirmed plans, but Marano left the door open in one interview, saying, "If Netflix wants to send us back to Lavania, I’m packing my scissors" .
For now, The Royal Treatment remains a frothy, if forgettable, addition to Netflix’s rom-com library—one that delivered exactly what it promised: a prince, a stylist, and a happily ever after.
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